FAQ

What is your company?
We sell books and DVDs in foreign languages, primarily to schools, universities and libraries all over the United States and Canada. We are a sole source for many items from all over the world. Let our experience get you the languages that you need.

What can you do for my library?
We specialize in helping libraries enhance their non-English collections. We can provide the materials along with processing and cataloging so that they will be shelf-ready once they arrive. Our language sets are designed for libraries of all kinds. Visit our services page for more information.

Can I receive updates from your company?
We would love to keep in touch with you. You can sign up for our "ConstantContact" newsletter by sending an email to service@mcbv.com. You can also follow us on Twitter, Facebook and LinkedIn.

What languages do you carry?
We carry forty languages but for a complete listing go to our languages page.

What is the best way to contact you?
The best way to contact us is through email or by calling 1-800-567-2220. We have two locations:

Canada
Multi-Cultural Books and Videos
1594 Caille Avenue,
Belle River, ON - N0R 1A0.
Tel (519) 727-4155
Fax (519) 727-4199
Tel (Tollfree) (800) 567-2220
e-mail: service@mcbv.com

USA
Multi-Cultural Books and Videos
30007 John R Road
Madison Heights, MI 48071
Tel (248) 556-7960
Fax (800) 208-0976
Tel (Tollfree) : (800) 567-2220
e-mail: service@mcbv.com

Can you provide a list of books in a certain language?
Searching our website will allow to see what we have available. We can provide a list upon request if you let us know via email.

How do I start an account?
You can sign up for an online account by following the prompts on our website. If you prefer to work with a person, you can email multiculturalbooks@sbcglobal.net and give us some information about what you are looking for. We will be happy to work out a profile with you and get your order processed right away.

Are your DVDs formatted for U.S and Canadian DVD players?
Yes. All DVDs are playable in U.S. and Canadian machines.

What kind of cataloging do you do?
We have a team of catalogers, many of which speak the language that they work with. We are able to offer OCLC and Skyriver numbers and records. We have the ability to match records, copy catalog, local edit, and do original cataloging for your library.

What kind of processing can you do?
We offer many processing services for a small fee per item. We can apply barcodes, stamps, spine labels, due date stickers, RFID and security strips and much more. If you don???t see something here, just ask! We will have you fill out a form and then we will send you an estimate for material processing.

When I order a book, how long will it take?
MCBV has a huge warehouse and we carry a large inventory of foreign language materials, however, some books and media are tricky to get a hold of. Foreign languages books and media are sometimes tricky to get a hold of. There are many factors like shipping, customs, and even governmental stability that can affect the amount of time it takes for us to receive something. Cataloging and processing also takes time, but we guarantee that you will be satisfied with the quality of the items and the services we provide. We ask that you are patient and we will be happy to give you an estimate of when you will get your materials.

Will my personal information be sold?
No, please read our privacy policy for any concerns you might have.